Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it against our brand-specific charts for the most accurate fit.
Are your materials sustainably sourced?
Yes, scarpa is committed to ethical fashion. We prioritize working with tanneries and suppliers that adhere to strict environmental standards and fair labor practices.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Currently, we ship to over 30 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my leather shoes?
To maintain longevity, we recommend using a damp cloth for cleaning, applying a high-quality leather conditioner monthly, and avoiding direct heat sources when drying.
Do you offer wide-width options?
Select styles in our collection are available in wide-width (EE) fittings. You can filter by 'Width' on our collection pages to see available options.